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Leader in Product Design & AI Product Management
Helping teams build the right product.
Because nobody wants to build the wrong one.
Elicitation skills - strong research builds great products & happy users
My magical ability for extracting critical insights from users, team members, and clients allowed us to design the Cal OES Engage Community portal increased user base by 500% in 4 months by understanding user needs, government requirements, and developer constraints.
Cross-functional collaboration - design background helps complete projects faster
Connecting different teams, many who had never met, and influencing key decision-makers secured approval for iLave. This collaboration created a bridge between drivers, customers, and their preferred laundromats. Sort of like an Uber Eats concept, but for city-based laundry services.
Communication & translation - supports Customer Success & org-wide adoption
As a Certified Change Manager and professional instructor, my knack for understanding how users work allowed increased adoption by 257% for the Public Assistance Closeouts application. Even more exciting was our team receiving the CA Innovation Technology Award for Public Service.
